Telephones Done Right
[One 4-hour session or two 2-hour sessions]
If you frequently call around to private companies and government agencies, you know that many organizations desperately need help in how they answer and process calls.
Most people take the phone for granted. That's a big mistake. In reality the phone is the single most dangerous piece of equipment in just about all workplaces.
How your people work the phones speaks volumes about your organization. A bad experience by a customer, prospect, or vendor may have them thinking twice about your overall competence.
We can put up huge buildings, hire a lot of people, spend a ton of money on advertising, and still sound like a second-rate company because of the people answering the phone.
Just some of what you'll learn...
On the other hand, getting it right makes itty-bitty shops sound big.
Which side of that equation do you want to be on?
Scores of companies have turned to Telephones Done Right, the course that gets right to the bottom line of what to do, when and why to do it.
Participants come out of TDR with a clear understanding of what a proper telephone image is, and how to create it.
Bring TDR to your group and hear the difference.
- Having the proper telephone mindset.
- Where attitude fits in.
- How to effectively answer the phone.
- Calls on hold: The only way to put them on and take them off.
- What callers really hate.
- How to handle difficult callers.
- How to develop a powerful phone voice.
- Overcoming bad phone habits that drive callers crazy.
Keeps training alive. Very enthusiastic about what he does. Program is a great refresher and also a good introductory course.
Triple J Enterprises
A great course for those who answer calls and are helping customers. I wish a lot of companies and agencies would take this training.
International Distributors, Inc.